Refund policy
๐ถ Leashova โ Return & Refund Policy
At Leashova, weโre committed to delivering control, durability, and confidence on every walk ๐๐ฆบ
If something isnโt right with your order, weโll make it right โ quickly, fairly, and without hassle.
โ Eligibility for a Refund
You may request a return or refund within 14 days of receiving your order if:
- You contact us within this timeframe
- The item is unused and in original packaging
- The item is damaged, defective, or incorrect
๐ซ Non-Refundable Items
We do not accept returns for:
- Items that have been used, damaged, or altered after delivery
- Items returned without original packaging
- Custom or made-to-order products
- Final sale or discounted items
- Products marked non-returnable at checkout
๐ How to Request a Return
To start a return, contact our support team with:
- Your order number
- A brief explanation of the issue
- Clear photos of the product and packaging (if applicable)
๐ Return & Refund Process
1) Review & Approval
Our team will review your request and may ask for additional details if needed.
2) Return Instructions
If approved, weโll provide:
- Return address
- Shipping instructions
๐ฆ Return shipping costs are the customerโs responsibility, unless:
- The item is defective
- The item arrived damaged
- The wrong item was delivered
3) Refund Issuance
Once your return is received and approved:
- Refund will be issued to your original payment method
- Processing time: 5โ7 business days (depending on provider)
๐ Important Notes
- All returns must be pre-approved
- Items must be returned in original condition
- Shipping fees are non-refundable (unless item is faulty)
- Returns showing signs of use may be rejected
- Excessive or suspicious returns may be declined
๐ฌ Need Help?
Weโre here to support you every step of the way ๐ฌ
๐ Visit our Contact Us page with any questions โ our team will make sure your Leashova experience stays smooth, reliable, and stress-free ๐พ